Effective Date: 21 July 2026 · Website: https://shop.sarkarikbs.in/ · Email: support@sarkarikbs.in
Return & Refund Policy
PhoneSathi par hamari koshish hai ki aapko kabhi return ki zaroorat hi na pade — lekin agar kuchh galat nikle, to process simple aur fair hai. Order karne se pehle ye policy ek baar zaroor padh lein.
1. Return Window
Delivery ke 7 din ke andar aap return/replacement request kar sakte hain. 7 din ke baad aayi requests accept nahi ki ja sakteen.
2. Kin Cases Mein Return Accept Hota Hai
- Device product page par bataye gaye model/variant se alag nikla ho
- Device mein koi functional hardware problem ho (jaise power on na hona, charging issue, display fault) jo delivery ke waqt se maujood ho
- Parcel mein galat item aaya ho
3. Kin Cases Mein Return Accept Nahi Hota
- Cosmetic marks jo condition grade se match karte hain: refurbished device par halke scratches/marks uski listed grade (Superb / Excellent / Good) ka hissa hain — ye defect nahi maane jaate
- Delivery ke baad hui physical ya liquid damage
- Software/app se jude issues jo hardware fault nahi hain
- Device ka box, accessories ya IMEI match na karna (tampering ke case mein)
4. Return Request Kaise Karein
- support@sarkarikbs.in par email karein — order number, issue ki detail, aur photo/video ke saath
- Hamari team 24–48 ghanton mein request review karke agla step batayegi
- Approved hone par pickup arrange hoga ya courier se bhejne ki jaankari di jayegi
5. Refund Process
Returned device hamare paas pahunchne aur quality-check pass karne ke baad refund process hota hai. Refund aam taur par 5–7 business days mein aapke payment method/bank account mein aa jaata hai. COD orders ke liye bank details email par li jayengi.
6. Replacement Option
Agar aap chahein to refund ki jagah same ya equivalent device ka replacement bhi le sakte hain (stock availability par depend karega).
Kisi bhi sawaal ke liye: support@sarkarikbs.in